COVID-19

We consider you part of the family and as such, your safety is our highest priority. In the midst of the COVID-19 outbreak, we feel that it is important to give you as much information as possible about the procedures we adhere to maintain a safe environment for our team and patients alike.

We comply with strict infection prevention regulations as set out by The Dental Board of Australia and The Australian Dental Association (the ADA).  And further, comply with:

  • Australian Guidelines for the Prevention and Control of Infection in Healthcare (2019)
  • Standards Australia’s AS/NZS 4815 (which specifies the requirements and systems necessary for safe and effective instrument reprocessing, storage, handling and transportation)
  • Workplace Health and Safety regulations

During this time of uncertainty, please be assured that we continue to uphold our high standards of clinical sanitation, and will ensure that they remain comprehensive and appropriate.  Every member of our team has been trained in our Infection Prevention procedures. And we routinely update our knowledge and management skills through professional development courses that focus specifically on Infection Prevention in the dental environment.

While our practice has all the necessary protocols in place to reduce the occurrence of potentially transmissible diseases, the ADA and the Dental Board of Australia have recommended we assist patients in self-identifying their risk of being potentially infectious.  COVID-19 Risk factors include:

  • Clinical symptoms such as fever or acute respiratory infection (with or without fever); or
  • Contact with a suspected or confirmed COVID-positive person

If you answered ‘YES’ to either of the questions listed above and your dental appointment is not urgent, please consider delaying your treatment for at least 14 days.

If you answered ‘YES’ to either of the questions listed above and you believe that your dental appointment is urgent, we ask you to contact us before your appointment date to let us know your risk status so we can provide you with the best possible care.

How can you help?

  • Limit your support to one person (including children) and only where absolutely necessary
  • Delay all non-urgent dental care if you have any symptoms of a cold or flu
  • Speak with one of the admin team before coming to the practice if you require urgent care but have any symptoms of a cold, flu or seasonal allergies
  • Sanitize your hands before and after your dental appointment
  • Use contactless payment methods such as Paywave or Zip Pay to settle your account
  • Be understanding and kind - we are all trying our very best to do our part to protect ourselves, each other and the community

Masks

In Victoria, face masks must still be worn while you are in a publicly accessible area of healthcare premises.  This includes a dental practice such as Dental on Lawrence.

For more information, please visit https://www.coronavirus.vic.gov.au/

 

We have the utmost confidence that our team is doing everything possible to protect themselves, each other, our patients and the wider community from the impact of all potentially transmissible diseases including the flu, the common cold, and COVID-19.