We consider you part of the family and as such, your safety is our highest priority. In the midst of the COVID-19 outbreak, we feel that it is important to give you as much information as possible about the procedures we adhere to maintain a safe environment for our team and patients alike.
We comply with strict infection prevention regulations as set out by The Dental Board of Australia and The Australian Dental Association (the ADA). And further, comply with:
- Australian Guidelines for the Prevention and Control of Infection in Healthcare (2019)
- Standards Australia’s AS/NZS 4815 (which specifies the requirements and systems necessary for safe and effective instrument reprocessing, storage, handling and transportation)
- Workplace Health and Safety regulations
During this time of uncertainty, please be assured that we continue to uphold our high standards of clinical sanitation, and will ensure that they remain comprehensive and appropriate. Every member of our team has been trained in our Infection Prevention procedures. And we routinely update our knowledge and management skills through professional development courses that focus specifically on Infection Prevention in the dental environment.
While our practice has all the necessary protocols in place to reduce the occurrence of potentially transmissible diseases, the ADA and the Dental Board of Australia have recommended we assist patients in self-identifying their risk of being potentially infectious. COVID-19 Risk factors include:
- Clinical symptoms such as fever or acute respiratory infection (with or without fever)
- Recent Overseas Travel (specifically to any country that is considered to have a high risk of transmission)
- Recent Travel to a major capital city such as Melbourne or has had contact with someone who has recently been in Melbourne
- Contact with a confirmed case of COVID-19
- Contact with anyone who has recently been overseas (specifically to countries considered high or moderate risk by the Australian Department of Health) or visited a major capital city such as Melbourne
If you answered ‘YES’ to any of the questions listed above and your dental appointment is not urgent, please consider delaying your treatment for at least 14 days.
If you answered ‘YES’ to any of the questions listed above and you believe that your dental appointment is urgent, we ask you to contact us before your appointment date to let us know your risk status so we can provide you with the best possible care.
How can you help?
- Limit your support to one person (including children) and only where absolutely necessary
- Delay all non-urgent dental care if you have any symptoms of a cold or flu
- Speak with one of the admin team before coming to the practice if you require urgent care but have any symptoms of a cold or flu
- Sanitise your hands before and after your dental appointment
- Use contactless payment methods such as Paywave or Zip Pay to settle your account
- Be understanding and kind - we are all trying our very best to do our part to protect ourselves, each other and the community
Face masks are no longer mandatory in all public indoor settings. However, we ask that you bring one to your dental appointment to wear while you are in the patient lounge.
As advised by the Victorian Government, you must always carry a face mask when you leave home unless you have a lawful reason not to.
For more information, please visit https://www.coronavirus.vic.gov.au/
We have the utmost confidence that our team is doing everything possible to protect themselves, each other, our patients and the wider community from the impact of all potentially transmissible diseases including the flu, the common cold, and COVID-19.